Introduction
DG Unlimited views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person (or organisation) that has made the complaint.
Our policy is:
• To provide a fair complaints procedure which is clear and easy to use for
anyone wishing to make a complaint.
• To publicise the existence of our complaints procedure so that people know
how to contact us to make a complaint.
• To make sure everyone at DG Unlimited knows what to do if a complaint is
received
• To make sure all complaints are investigated fairly and in a timely way.
• To make sure that complaints are, wherever possible, resolved and that
relationships are repaired.
• To gather information which helps us to improve what we do.
To view our full complaints policy, click the button below.
Our policy is:
• To provide a fair complaints procedure which is clear and easy to use for
anyone wishing to make a complaint.
• To publicise the existence of our complaints procedure so that people know
how to contact us to make a complaint.
• To make sure everyone at DG Unlimited knows what to do if a complaint is
received
• To make sure all complaints are investigated fairly and in a timely way.
• To make sure that complaints are, wherever possible, resolved and that
relationships are repaired.
• To gather information which helps us to improve what we do.
To view our full complaints policy, click the button below.